Important Information

It is our aim to make and ship the items to you as quickly as possible. An email confirming your order will be sent to you once the item has been dispatched.

Shipping

United Kingdom

Items are shipped using the Royal Mail Signed For 2nd Class Signed service. Items will be delivered within 2 - 3 days. If you need your item fast-tracked, please get in touch and we will do our best to accommodate.

International

Items are shipped using the Royal Mail International Tracked service. Customers in Europe should receive items within 3 -5 working days of the dispatch date. Customers in the USA and Canada should receive items within 5 - 7 working days of the dispatch date.

Don’t be stung by custom duty and fees. You will be responsible for paying these on international orders so please factor this into your purchasing decisions.

Disclaimer: Lil & co are not responsible for any lost, damaged or stolen packages. Once the item has been shipped it is no longer our responsibility. Please contact us or the Royal Mail if you have any concerns about your package.

Returns and Exchanges

It is important to us that you are 100% happy with your purchased items. All products are thoroughly inspected prior to postage to ensure that they are of the highest quality. We want you to be completely satisfied with your purchase so if for any reason you are dissatisfied please let us know and we will do our best to resolve the issue. 

Please note that :

  • Postage charges are non-refundable

  • Return postage charges are the customer’s responsibility unless there is damage to the item prior to shipment

  • Clothing such as t-shirts can only be returned if they are in an unworn state

  • Underwear and face masks cannot be returned for hygiene reasons

  • Items created by our partner companies will have their returns policy clearly stated in their product listing. If you have any questions, please contact us.

For returnable items, you must notify us within 14 days of receiving the goods that you wish to return them. The refund will be processed within 14 days of us receiving the goods back in their original condition.

Cardiff Indie Collective Gift Vouchers

Please email us at admin@lilco.uk if you wish to redeem a Cardiff Indie Collective gift voucher. Unfortunately, they cannot be redeemed via this website.